Customer Engagement & Relationship Management

• Serve as a primary analytical point of contact for assigned customers and prospects, focusing on value delivery and performance optimization.
• Build strong, trust-based relationships with customer stakeholders across operations, risk, analytics, and product.
• Conduct on-site and virtual performance reviews, business reviews, and optimization workshops with client teams.
• Work with customer and internal partners to understand customer goals, challenges, and workflows, ensuring alignment between their needs and our data products.

Performance Analysis & Insight Delivery

• Analyze customer and prospect performance data to identify trends, opportunities, and areas for improvement.
• Translate raw data into clear, actionable insights using dashboards, reports, and presentations.
• Prepare and deliver customer-ready performance reports, recommendations, and follow-up plans.
• Partner with internal product and data teams to investigate issues, validate performance, and suggest enhancements.

Value Realization & Expansion Support

• Monitor usage, adoption, and ROI metrics to ensure customers are maximizing value.
• Proactively identify opportunities to expand product usage, improve performance, or solve customer pain points.
• Support Client Success Executives and Sales with insights that drive renewals, growth, and product expansion conversations.

Internal Collaboration

• Work cross-functionally with Client Success, Product, Engineering, Data Science, and Sales to escalate issues and advocate for customer needs.
• Contribute to development of standardized performance reporting, templates, dashboards, and processes.
• Provide insights based on customer experience to support roadmapping and product improvements.