A leading property management and real estate technology provider turned to ValidiFI after rising ACH return rates and insufficient account checks created avoidable move‑in delays, compliance exposure, and mounting operational costs. Without a reliable way to confirm account validity at onboarding, mistyped or invalid bank details frequently triggered R03 and R04 returns, hindering payment performance and inflating customer‑service workloads.
Using ValidiFI’s real‑time account‑verification intelligence, the provider confirmed renter account status upfront, reduced return‑code exposure, and prevented the rejection of the majority of potential good payments—up to 74.6%. This improvement strengthened Nacha‑aligned compliance, lowered processing friction, and delivered a smoother renter onboarding experience while meaningfully improving first‑payment success.
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