PYMNTS Ebook: The Listening Economy: How Customer Conversations Are Transforming Financial Services

The most impactful insights often emerge not from

 boardrooms or whiteboards but from direct conversations with customers.

For today’s financial services, payments and digital economy leaders, these customer exchanges offer a critical compass for strategy, innovation and relationship management.

ValidiFI was honored to participate in this quarter’s edition of PYMNTS’ eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services,”  which highlights how meaningful dialogue can lead to profound strategic shifts.

Across the collection of entries, a central theme emerges: the potency of genuinely listening to clients. 

The concept of turning customer conversations into actionable strategies is further explored by Mark Lashmar, ValidiFI’s EVP of Customer Operations  describing how a lender client grappling with risky accounts, ultimately revealed significant blind spots in traditional verification processes.

Download the ebook below to see how ValidiFI was able to help its client proactively manage risk and in the process transform their underwriting approach from reactive to predictive.